You need to Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
You have to Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
You need to Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
You must Begin to proactively assist customers to avoid or reduce problem occurrence
You have to Work is often reviewed by Supervisor or Team Lead.
Education Required:
ANY GRADUATION
ANY STREAM
Skills Required:
Very Good Communication Skills in English
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Demonstrated problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone based remote role, e- support, e-chat, or similar
Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products. The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments. Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution. Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions. Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
Interview Steps
Round 1 : Online Aptitude Assessment
Round 2 : Techno managerial Interview
Round 3 : HR Interview
Education Required:
BE/B Tech, ME/MTech, MCA, BSc & MSc.
Year of Passing: 2020,2021 & 2022 Experience : Fresher 0 to 12 Months only
The Role is Virtual Customer Support (VCS) – It is a Work from Home model for Indian citizens. .
The Digital Content is like amazon prime video etc
As a VTS associates are expected to work from a home location approved by Amazon for all scheduled hours.
You will be responsible for the associates to ensure uninterrupted internet connectivity and a work-like environment at the home location so that associates can deliver their best in terms of productivity and quality.
You must be Action-oriented, self-disciplined, and organized.
You have Effective time management skills and the ability to prioritize work time to ensure productivity and department standards.
You are Ability to communicate clearly with both internal and external customers
You must have Good comprehension skills – the ability to clearly understand and address customer issues appropriately
You will have Good composition skills – the ability to compose grammatically correct, concise, and accurate written responses
You are able to Able to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
You have Good typing skills
Education Required:
12th Pass
Diploma
Any Graduation
Any Post Graduation
Skills Required:
You must have Excellent communication skills IN BOTH written and verbal
You are Capability to connect correctly and clearly with all customers