The Role is Virtual Technical Support (VTS) – It is a Work from Home model for Indian citizens. VTS deals with Devices & Digital content.
The Digital Content is like amazon prime video etc
As a VTS associates are expected to work from a home location approved by Amazon for all scheduled hours.
You will be responsible for the associates to ensure uninterrupted internet connectivity and a work-like environment at the home location so that associates can deliver their best in terms of productivity and quality.
You must be Action-oriented, self-disciplined, and organized.
You have Effective time management skills and the ability to prioritize work time to ensure productivity and department standards.
You are Ability to communicate clearly with both internal and external customers
You must have Good comprehension skills – the ability to clearly understand and address customer issues appropriately
You will have Good composition skills – the ability to compose grammatically correct, concise, and accurate written responses
You are able to Able to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
You have Good typing skills
Education Required:
12th Pass
Diploma
Any Graduation
Any Post Graduation
Skills Required:
You must have Excellent communication skills IN BOTH written and verbal
You are Capability to connect correctly and clearly with all customers
An Amazon Customer Service Associate is a serious part of our mission to deliver appropriate, accurate and expert customer service to all Amazon customers.
This energetic place requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems
Education Required:
12th Pass
Diploma
Any Graduation
Any Post Graduation
Skills Required:
Excellent communication skills IN BOTH written and verbal
Capability to connect correctly and clearly with all customers
Outstanding documentation skills
Decent comprehension skills
track customers issues without distraction to resolution
Good arrangement skills – ability to compose a grammatically correct, concise, and accurate written response
Work positively in a team environment as well as independently
Selected candidates have to create PowerPoint presentations(PPT) with extreme subject accuracy, preserve a good flow of concepts, include easy to understand language
Should be able to create very creative and attractive presentations
Have to Stick to deadlines and meet targets as per the requirement.