TCS is hiring for Customer Service Representative

Role :

Customer Service Representative

Location :

Bangalore

JOB DESCRIPTION:

Any skills related to the role
the selected Should have excellent English communication with a decent accent
the selected persons must have basic knowledge about Customer Support.

Explore more new job openings

What you will do

- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- Use voice support to address questions and issues from customers.
  Handle questions about orders, deliveries, returns, refunds, and accounts.
  Provide timely and competent client service.
  Keep thorough records of your encounters with customers.
  When helping consumers, adhere to the company’s regulations and quality requirements.

clarifies requested information, conducts research, finds information, and provides it in response to questions.
determines needs by collaborating with clients
clarifies problems, investigates and considers solutions and alternatives, puts solutions into practice, and escalates unsolved difficulties.
completes the transaction, provides the requested information, and forwards the request.
Gross Sell and Customer Outcalls

Education Required:

12th pass

Any Graduation

Any stream

Fresher’s

Experienced also

skills

Any skills related to the role
the selected Should have excellent English communication with a decent accent
BASIC QUALIFICATIONS
- Good Fluency in English
- You are a bachelor’s degree or equivalent years of work experience
- You must have ability to conduct large volumes of research, particularly via Google
- You should have strong attention to detail
- You must have sound knowledge of Microsoft Office and Google applications
- You need to have excellent written and verbal communication skills
- You are able to meet deadlines and work under pressure
- Clear communication in both Hindi and English; the benefit of vernacular
  Patience, empathy, and problem-solving
  Process discipline and attention to detail
  Basic computer skills and telephone etiquette
  Proficiency in writing, reading, and speaking English to meet business requirements
  The agent should be able to speak in Hindi and English, make decisions, be numerate, and use logic.
  Focus on the customer and pay attention.
  
  NOTE: Fluency in both Hindi and English is required.

HOW TO APPLY :

• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.