LXT is hiring for Support Agent | Apply Now

Role :

Technical support associate &Back-End Process (Non-Technical)

Location :

HYDERABAD

JOB DESCRIPTION:

Any skills related to the role
the selected Should have excellent English communication with a decent accent
We are looking for a Support Agent to manage incoming tickets from our crowd and answer concerns about accounts, problems, and technical matters. This position guarantees prompt and accurate responses while upholding corporate standards and a satisfying client experience.

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What you will do

- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- Answer incoming tickets and provide accurate and timely answers to client questions.
  Keep track of client accounts and make necessary updates.
  Observe established escalation procedures and support mechanisms.
  Make ensuring that customer care questions are addressed within predetermined time frames.
  When necessary, work together with other departments to tackle difficult challenges.
  Keep accurate records in the ticketing system and record resolutions.
  Give input on persistent problems to aid with process improvement.

Education Required:

Any Graduation

Any stream

Fresher’s

Experienced also

skills

Proficiency in other languages is highly advantageous, but excellent written and verbal English communication skills are necessary.
strong problem-solving abilities, including the capacity to evaluate problems, pinpoint their underlying causes, and suggest workable solutions.
focus on customer service and meticulousness.
the capacity to use support tools and ticketing systems.
time management and the capacity to effectively respond to several questions.
cooperation and flexibility within the team.
Requirements:
Relevant experience in customer service, community assistance, or ticket-based contexts is preferred; no particular degree is necessary.
one to three years of experience in customer service or a related position.

HOW TO APPLY :

• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.

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