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WFH

Frontier is hiring for Customer Support Representative (Remote, Project Based)

Role :

Customer Support Executive

Location :

WORK FROM HOME

JOB DESCRIPTION:

  • To offer Parkade users Tier 1 customer service during US business hours, we are seeking Customer service Representatives.

    You will mostly respond to emails from customers, assisting them in troubleshooting problems, completing tasks they are unable to do on their own, and provide administrative support when required.

    We’re searching for someone who can work independently, prioritize tasks well, communicate properly, and consistently deliver a positive customer experience because this is a high-volume support setting.

    IMPORTANT NOTE: This project-based position is anticipated to last roughly a year, from September 2026 to September 2027.

What you will do

    • Any skills related to the role
    • the selected Should have excellent English communication with a decent accent
    • Use voice support to address questions and issues from customers.
      Handle questions about orders, deliveries, returns, refunds, and accounts.
      Provide timely and competent client service.
      Keep thorough records of your encounters with customers.
      When helping consumers, adhere to the company’s regulations and quality requirements.

Answer incoming emails from customer service throughout business hours.
Give Parkade users Tier 1 assistance.
Solve simple customer and application problems
Determine problems, collect pertinent data, and choose the best course of action.
Help people with tasks they can’t finish on their own
Respond to standard administrative inquiries
Handle a large number of consumer questions while upholding precision and excellence
Sort requests according to their influence on customers and urgency.
Observe established procedures and rules.
Accurately record customer interactions and resolutions
Follow up on unsolved matters
When necessary, escalate complicated or urgent matters.
Work independently while being aware of when to ask for help.
Ensure that every interaction with customers is constructive and beneficial.

Education Required:

Any Graduation

Any stream

Fresher’s

Experienced also

skills

  • Any skills related to the role
  • the selected Should have excellent English communication with a decent accent
  • BASIC QUALIFICATIONS
    • Good Fluency in English
    • You are a bachelor’s degree or equivalent years of work experience
    • You must have ability to conduct large volumes of research, particularly via Google 
    • You should have strong attention to detail 
    • You must have sound knowledge of Microsoft Office and Google applications
    • You need to have excellent written and verbal communication skills
    • You are able to meet deadlines and work under pressure
    • Both recent graduates and seasoned applicants are welcome to apply.
      outstanding English communication abilities.
      comfortable working both day and night shifts on a rotating basis.
      willing to work six days a week and take one week off on a rotating basis.
    • Prior work experience in customer service, customer support, help desk, or a comparable position
      Excellent communication abilities in both written and spoken English

      Troubleshooting software, applications, or user-related problems in a comfortable manner
      Capacity to handle a large number of client requests without compromising quality
      Capacity to focus, multitask, and efficiently manage time
      Excellent precision and attention to detail
      Capable of using sound judgment while adhering to set procedures
      At ease working on one’s own with little guidance
      Easily picking up and using new software and support tools
      Consistent and dependable

HOW TO APPLY :

• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.

SALARY :

Monthly Salary from $700-$800 per month

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