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All activities will be reviewed by Payroll Manager/Team Members.

Payroll Inbox

Monitor the India Payroll inbox, triage queries and allocate work to the correct team member.
Maintaining a well organised inbox with emails sorted into appropriate folders/labels.
Use templates to draft common responses.
Ticket Tracker

Update and manage Payroll tickets and queries.
Follow up with team members and stakeholders on any outstanding queries.
Identify patterns of queries and provide ideas to improve frequently asked questions.
Analytics

Support with creating Excel based reports and trackers.
Track ticket volume, type and turn around time and support with regular reporting.
Support with data input, tidying and validation for payroll trackers.
Process Documentation

Produce and maintain process documentation, quick reference guides, checklists, FAQs.
Ensure all shared Payroll documents and knowledge are well organised.
Look for opportunities to streamline processes.
AI

Research how using AI tools can help streamline processes such as writing, summarising and organising. Share ideas with team.
Support with any small process improvements where required.
General Support

Maintain trackers and follow up with action items to ensure Payroll activities are completed in a timely manner.
Coordinate with internal stakeholders across Payroll, People Operations, IT and others as required.
Provide general admin support to the India Payroll Team. Maintain training log that is regularly reviewed with your line manager.