Infosys Walk-in Drive | Service Desk | Voice Process | Attend Now
Role :
Service Desk | Voice Process
Location :
HYDERABAD
JOB DESCRIPTION:
- Time and Venue7th November , 10.00 AM – 1.00 PMInfosys STP gate no. 2, Interview building no.- B2, Ground floor, Madhava Reddy colony, Gachibowli, Hyderabad
MEGA WEEKEND WALK-IN DRIVE | International Customer Support & Service Desk Associate | Hyderabad | 07 Nov 2026
International Customer Support Associate / Service Desk Associate
WALK-IN DRIVE | Hyderabad | Saturday, 07 November 2026
Are you great communicator? Do you want to build a successful career with a globally recognized brand?
If yes, then you are at the right place!
We are looking for:
Non-IT Graduates to build an exciting career IN International Customer Support
OR
IT Graduates who want to make their way into global IT Service Desk Domain.
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Mandatory Before Attending
The Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the assessment. (Talents without completing the assessment will not be considered for the Walk-In interview).
SHL Test (AMCAT ID) Registration process:
This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).
STEP 1:
https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfbFRzQjdKMzcxSGJGMTNnNmUlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE
(Please copy this link, paste it into your Google search bar, and click on the result.)
STEP 2:
Click on “Start New Test” and follow the instructions to complete the assessment. When prompted to select a unit, please choose Customer Service to proceed further.
STEP 3:
Once completed, please make a note of the AMCAT ID (Access you Amcat id by clicking 3 dots on top right corner of screen).
NOTE:
- During registration, please do fill all the mandate details in the column which are star marks
- Interview Mode: Walk-in
- Attempt all questions in the SHL Assessment app, as there is no negative marking.
- The assessment is proctored, so choose a quiet environment.
- Use a headset or headphones are for clear communication.
- Assessment cleared candidates will be processed further ahead for Ops round
- Please do not switch screens during the assessment. Detection of multiple faces, absence of a face, or any form of malpractice will result in disqualification.
- Once you’ve finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.
Education Required:
Any Graduation
Any stream
Fresher’s
Experienced also
skills
Provide high-quality phone and email support to global customers.
Resolve technical issues including:
VPN, Drivers, O365, Active Directory.
OS and general Networking.
Microsoft Office & productivities.
Using ticketing processes including ServiceNow, Remedy or Control-M.
Take ownership of Issues, investigate and deliver quick and efficient solutions.
Ensure all customer interactions are valuable.What we are Looking For:
Excellent communicator (written and verbal).
Strong analytical and problem solving skills.
Ability to be confident in solving technical queries.
Happy to work within a 24×7 environment (rotating shifts in the US).
Happy to work within a WFO environment in Pune.
HOW TO APPLY :
• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.
SALARY :
As per the norms
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