You need to Act with integrity & think customer-first in every interaction

You have to Handle basic PhonePe account and transaction related queries

You must have  Ability to flex between phone & data channels

You need to Follow specified process guidelines to bring about resolution

You have to Build customer trust through their interaction

Your Ability to meet hourly & daily productivity goals

You nee d to Leverage internal processes and resources to drive resolution

You have to Escalate appropriately taking support from relevant teams to resolve customer issues

You need to Recommend process improvements

You will Engage & Educate customers so they’re able to leverage PhonePe to the fullest