Role:Customer Service Associate
Location: work from home
JOB DESCRIPTION:
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Education Required:
- Minimum age: 18 years old
- 12th pass
- diploma
- any degree
skills
- Strong communication skills in English (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
What strengths will you bring?
