FLIPKART(TELEPERFORMANCE) JOBS
JOB ROLE: Customer Success Associate
Location - HYDERABAD
JOB DESCRIPTION:
- Selected candidates will be responsible for Customer Service.
- You have to handle online product delivery service related enquires from the customer end
- You have to Provide and share information with customer by leveraging available tools and information.
- You need to take inbound calls from the clients ,answer them with the requirements
- Customers will raise query about their issue ,you need to resolve within time line
- You will have proper training before joining
- You must have Laptop or Desktop for along verygood Internet Connectivity
- You have to Generate sales leads
- You will Identify and assess customers needs to achieve satisfaction
- You have to Build sustainable relationships and trust with customer accounts through open and interactive communication
- You must Provide accurate, valid and complete information by using the right methods/tools
- You are able to Meet personal/customer service team sales targets and call handling quotas
- You are going to Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- You have to Keep records of customer interactions, process customer accounts and file documents
- You have to Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Education Required:
- 12th Pass
- Diploma
- Any Graduation
- Any Stream
Skills Required:
- Communication skills in English
- Good Negotiation skills
- Customer centric
APPLICATION PROCESS:
* YOU NEED TO FILL THE FORM THEN SUBMIT,AFTER THAT YOU HAVE TO WALKIN TO HYDERABAD LOCATION*
