Role :
User Experience Athlete
Location :
WORK FROM HOME
JOB DESCRIPTION:
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- You will be the centre of our ecosystem as a User Experience Athlete, intimately collaborating with all stakeholders to propel our success. You’ll make sure that you appropriately embody our goal, beliefs, and brand image. At Ultrahuman, you will be the cornerstone of the Customer Success team, which has the power to make or break us. We would love to connect with you if you are a great listener, enjoy problem-solving, have excellent attention to detail, and embrace the night owl lifestyle (from 10:00 pm to 8:00 am IST)!
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- Customer Query Management: To guarantee user satisfaction, promptly answer incoming customer concerns using a variety of support channels, including chat, phone, email, WhatsApp, and social media accounts.
Product expertise: Gain a thorough grasp of our offering in order to address user pain points with precise and useful solutions.
Cross-Functional Collaboration: Closely collaborate with several departments to route client feedback to the right groups for ongoing development.
Response Time: To ensure an excellent customer experience, make sure that client enquiries are answered promptly.
User Journey examine: To find and fix areas that need improvement, proactively examine the user journey.
Consultative Support: Provide consumers with a first-rate experience by using a consultative approach to help them overcome obstacles and accomplish their goals.
Efficiency and Automation: Assemble your toolset and use automation to expedite procedures and make your work easier.
Education Required:
12th pass
diploma
Any Graduation
Any stream
Fresher’s
Experienced also
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
To careers@ultrahuman.com, send a Loom video with your answers to the following questions.
Please say hello, but we appreciate the oddball, nerdy, and creative aspects of individuals. We are curious about you, but not in the usual way. Tell the introduction three random facts about yourself.Why Health Tech & Ultrahuman? (I know we’re awesome, but tell me why you’re here specifically.)
What, in your opinion, makes a good customer experience different from a great one?
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