Role: Virtual Customer Service Associate
Location: Parttime/work from home
JOB DESCRIPTION:
Candidate residing in Telangana (Out of Hyderabad) are only are eligible for this opportunity.
As an Amazon Customer Service Associate(csa), you need to prevent issues,
you just solve queries, and delight our customers. you must be first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance.
the Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
- Zeta Meal Card – INR 1100/month i.e. INR 13200/- PA.
- Health insurance benefits up to INR 5.0 Lacs
- Night Shift Allowance – INR 150/shift
- Overtime Allowance as per business requirement.
- 5-day working week with 2 consecutive days off. (The off days change based on business requirement)
- Pick-Drop Cab Facility (applicable for Work from Office)
- Internet Allowance – INR 1250/month i.e. INR 15000/- PA. (Applicable for Work from Home)
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What you will do
- This role requires working variable hours to match when customers need us most.
- your responsibility work overnight/day/late shifts and your work week is minimum 40 hrs,
- 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday.
- You need to give required to work national holidays
- You will get a chance to learn more about your exact schedule closer to your start date.
Education Required:
- 12th pass
- diploma
- any degree
- any pg
- any stream
skills
- you must be Minimum age: 18 years old
- you Have the right to work in India
- must have Strong communication skills in English (both written and oral fluency)
- you must have Experience working with a computer
- you able to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
- must be Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- you must have a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).
What strengths will you bring?
- you must be Hard-working, articulate, and detail-oriented
- you are Friendly and customer-focused in every situation
- your Ability to learn quickly and embrace change
- you must be Comfortable multi-tasking in a high-energy environment.
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