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DELOITTE JOB

JOB ROLE:Associate - Customer Support-Analyst

Location - HYDERABAD PARTIAL WORK FROM HOME

JOB DESCRIPTION:

    • Customer handling skills – Call etiquettes
      End to End ticket management
      Basis ITIL concepts of Incident, problem & change management is must
      Experience in managing voice & non-voice support (Calls, chats & email)
      Adhering to SLAs like response time of an email & chat. ASA for calls & etc.

       

    • Comfortable to work in 24*7 environment (rotating shift changes up to every month):

      5:30 AM – 2:30 PM IST,

       

      2:00 PM – 11:00 PM IST

       

      9:00 PM – 06:00 AM IST

Education Required:

  • ANY GRADUATION

Skills Required:

      • You must have Excellent Customer service (Phone / Chat / Emails).

      • You must have Excellent spoken English Language.

      • You must have proficiency
        Proficient with MS-Office.

      • You must have ServiceNow experience preferred.

      • You must have Exposure to application support, ITIL framework etc.

      • You must have Excellent written & verbal skills
        Customer Service experience

SALARY:25,000 per month expected

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