Role :
Support Engineer (GDC)
Location :
Bengaluru, India, New Delhi, India
JOB DESCRIPTION:
We’re a leader in cutting-edge innovation, the transformative power of cloud technology, and converged and hyperconverged solutions. Our mission is to empower clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value.
This strong, diverse, and collaborative group of technology professionals collaborate with teams to support our customers as they store, enrich, activate, and monetise their data, brining value to every line of their business.
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What you will do
- A supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks.
- This person assists with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements.
- Supporting day to day operations in technical environments.
Education Required:
- Bachelor’s degree or equivalent experience. Technical degree preferred.
- Experience: 0-2 years Education Demonstrates production and/or data analysis work experience
skills
- A+ Certification or equivalent AWS Foundational
- Functional/ Technical Skills Collects information to understand problems and identify their origin.
- Research precedents and known solutions for basic or routine problems.
- Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
- Familiar in working with infrastructure services.
- Able to configure or operate cloud infrastructure through tools or interfaces.
- Understands lower-level complex systems.
- Has a broad understanding of observability and operational tools.
- Has a foundational understanding of software testing principles.
- Is familiar with basic concepts of one programming or scripting language (e.g. JavaScript or bash).
- Knows basic programming control flow and can write a simple function in a given language (e.g. fizzbuzz).
- Basic understanding of how team goals fit a business need.
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