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GOOGLE NON CODING JOBS

Google jobs Google Recruitment in Telugu No Coding jobs Latest jobs 2022 V the Techee

JOB ROLE : Analyst

Location - HYDERABAD

JOB DESCRIPTION:

    • You need to Maintaining a positive and professional attitude towards customers 
    • You have to Provide the support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls)
    • You will be very  flexible to work in a 24×7 service environment as per the business needs which might include working consistently in the night shifts and on weekends
    • You need to do Troubleshoot basic technical problems, identify customer needs and develop creative solutions to address them.
    • You have to Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally
    • You need to Maintain response and resolution speed as defined by SLOs; 
    • You have to Keep high customer satisfaction scores and follow quality standards in 95% of cases.
    • You need to Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
    •  

Education Required:

    • Any Bachelor’s degree from an accredited institution 
    • You must have 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimization in any company
    •  

Skills Required:

  1. Excellent verbal and written English language skills 
  2. Strong attention to detail and a proven ability to balance multiple priorities
  3.  

SALARY: 50,000 per month

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