you have to Handle and resolve the customer complaints/ queries over phone
You need to Provide customers with relevant product and service information
You have to Cross sell the various banking products to customers over phone
Candidates Key skills:
You must have Fluency in spoken English & Hindi language
You are Open to work in rotational shifts
Competencies:
You must be Passionate (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
You are going to be Customer centric (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)
You must have Experience : Graduates with 0 – 4 years of Experience and good communication skills
Mega Virtual Drive for the role of Customer Service Non-Voice Process on 21st May’ 22.
Zoom ID:https://genpact.zoom.us/j/97291518500
Time: 10:00 AM to 1:00 PM
Job Location: Hyderabad / Gurgaon
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
• You need to Respond to customer queries and customer’s concern • You have to Making outbound calls to Customers and Employers • You need to Provide support for data collection to enable Recovery of the account for end user. • You have t Maintain a deep understanding of client process and policies • You need to Reproduce customer issues and bring up product bugs • You will Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • You are Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Eligibility is a mix of Graduate freshers or Undergraduate
You Need to have good knowledge in computers(Technical knowledge about hardware computers, eg RAM/ROM, types of Rams, SSD/HDD, Microprocessor etc
You must have good Typing Skills: 25 WPM/90% accuracy
Shift Timing/Days working
Its a 5 days working Mon-Fri/Sat & Sun-week off
You must have Shifts-24/7 rotational shifts /any 9 hours of shift
The job Process-Blended- Mix of Email Voice & Chat support 70% Voice/30% non voice
It is a Permanent work from Home/desktop will be given by the company post selection
You need to have fair knowledge of hardware computers(for eg: RAM/ROM, types/functions of RAMs, SSD/HDD, functions/characteristics of SSD/HDD, microprocessor, motherboard, where it is located, components of motherboard, Components of computer BIOS, memory, storage, devices and the full forms of all the abbreviations.
what is RAM/ROM, types/functions of RAMs?
what is the difference between SSD/HDD, what are the functions/characteristics of SSD/HDD?
what is cloud storage?
What would you do if you do not have internet on your laptop(prepare on the troubleshooting steps for the same)?
Your Windows machine is booting up slow, what are the possible solutions to this?
You have put SSD in a slot, but the slot is not working that what you will do?
Issues we access BIOS , DRAM generations, system configuration, SSD v HDD key features other than speed, system u?
BIOS, SSD and DRAM (Failure modes/reasons and fix for that)?
BIOS (what are the situations we use them)?
DRAM generations and mix match compatibility?
What is Dual Channel functionality?
Steps for installing memory in a laptop or mac book pro system?
What is case modding?
What is overclocking?
RDIMMs over UDIMMs?
candidates can share their updated CV on neha.qureshi@sutherlandglobal.com