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JOB ROLE :Customer Support Associate-Voice Process

Location - PERMANANT WORK FROM HOME

JOB DESCRIPTION:

  • Selected candidates will be responsible for Customer Service.
  • You have to handle online product delivery service related enquires from the customer end
  • You have to Provide and share information with customer by leveraging available tools and information. 
  • You need to take inbound calls from the clients ,answer them with the requirements
  • Customers will raise query about their issue ,you need to resolve within time line
  • You will have proper training before joining
  • You must have Laptop or Desktop for along verygood Internet Connectivity
  • You have to Generate sales leads
  • You will Identify and assess customers needs to achieve satisfaction
  • You have to Build sustainable relationships and trust with customer accounts through open and interactive communication
  • You must Provide accurate, valid and complete information by using the right methods/tools
  • You are able to Meet personal/customer service team sales targets and call handling quotas
  • You are going to Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • You have to Keep records of customer interactions, process customer accounts and file documents
  • You have to Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Education Required:

  • 12th Pass
  • Diploma
  • Any Graduation
  • Any Stream

Skills Required:

 
  • Communication skills in English
  • Good Negotiation skills
  • Customer centric

APPLICATION PROCESS:

* Please WhatsApp Below mentioned details,& Send your Updated Resume along with given details to Below mentioned email ID’s

Name –

Language –

Primary contact Number –

Alternate number –

Date of Birth –

Educational qualification –

Email id –

Internet status (wifi/Dongle/Broadband) –

System Make –

Laptop company name –

Window ( windows 10 & above operating system ) –

RAM (Minimum 4 GB RAM) –

Processor name – (minimum i3 processor) –

Processor Speed-

FNF closed from previous company –

Current location –

Hometown –

 

 

Interview Details :

contact person 01: Mehak

Contact Number : 7289994624

email id :mehak.arora@teleperformancedibs.com

contact person 02:

HR Yogita -9301123076

EMAIL- yogita.bist@teleperfomencedibs.com

 

SALARY: 16,000 expected

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