GOOGLE NON CODING JOBS
JOB ROLE : Analyst
Location - HYDERABAD
JOB DESCRIPTION:
- You need to Maintaining a positive and professional attitude towards customers
- You have to Provide the support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls)
- You will be very flexible to work in a 24×7 service environment as per the business needs which might include working consistently in the night shifts and on weekends
- You need to do Troubleshoot basic technical problems, identify customer needs and develop creative solutions to address them.
- You have to Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally
- You need to Maintain response and resolution speed as defined by SLOs;
- You have to Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- You need to Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
Education Required:
- Any Bachelor’s degree from an accredited institution
- You must have 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimization in any company
Skills Required:
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
